[For the purpose of the Data Protection Act 1998, Veronica Lawless is our data controller.]
In this Privacy Notice we explain how we collect, use and share your personal information “Data” in accordance with the European Union General Data Protection Regulation (GDPR).
Your privacy is important to us, and this policy is intended to help you understand what information we collect about you when you provide it to us; when you use our Services; when we share it; and when other sources provide it to us, as further described below.
If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.
1. Data We Collect
1.1 Account Information:
We collect information about you when you register for an account with us “account data” whether in writing, by telephone, by email or make purchases through our online Services. To create an account you need to provide information such as your full name, address (business/residential), contact number, email address and billing information (e.g. credit card details), and when you register for the online Services you will need to set up a password. We also keep track of your preferences when you select settings within the online options to carry out your service specification.
1.2 Your use of the Services:
We collect certain information about you when you set up an account and interact with our Services. This information includes the products you purchase, your name, contact number, email address, installation address and the source of the account data - you or your employer or agent. The account data may be processed for the purposes of operating our business, providing our Services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. We may use your data to authenticate access to your account.
1.3 Payment Information:
We collect payment and billing information when you register with JSG Solutions Ltd. Upon registration we ask you to designate a billing representative providing name, address and contact information, including payment information such as payment card details, which we collect via secure payment processing services. The payment information "transaction data" we process relating to transactions will also include; purchases of goods and services that you enter into with us direct and/or through our website. The transaction data will be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions.
1.3.1 Financial transactions relating to our website and services:
Your transaction data may be handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. Where you have made a request for credit and instructed us to complete the credit processing on your behalf (e.g. credit form) such processing will be in accordance with this policy. You can find information about our payment services providers' privacy policies and practices at PayPal and SagePay.
1.4 Information contained in or relating to any communication you send to us:
We use your contact information "correspondence data" to communicate with you about our Services, to send transactional communications via email and telephone including; providing quotations; confirming your purchases; reminding you of appointments; responding to your questions and requests; providing customer support; sending technical feedback; updates; security alerts; along with administrative messages.
We may also process the communication content and metadata associated with any communication we receive from you online. Using our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping.
1.5 Information we receive from other sources:
We receive information about you from other third party services and from our business group and channel partners. We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries). We may disclose specify personal information category or categories to our suppliers or subcontractors insofar as reasonably necessary for the purposes of delivering our services.
1.6 Information we collect automatically when you use the Services:
We collect information about you when you use our Services, including browsing our website, use of our online Services and taking certain actions within the Services. We log usage data “usage data” when you visit or otherwise use our Services, including our site analytics or interact with ads (on or off our site), perform a search or share articles.
1.7 Cookies and Other Tracking Technologies:
2 How We Use Your Data
2.1 How we use the information we collect:
The information we use will depend in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.
We use your data “service data” to provide, support, customise and develop our Products and Services. The way we use your personal information will depend on which Products/Services you purchase, your requirements and the purchase specifications; including request for credit. We use the information that we have about you to operate and maintain the Services, to provide and customise your purchases, provide customer support, manage sales and technical departments and to tailor our Services so that they can be more relevant and useful to you and others.
2.2 Website support:
We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services. Where you give us permission to do so, we share your information with an Expert for the purpose of responding to support-related requests.
2.3 How we share your personal data:
We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
In addition to the specific purposes for which we may process your personal data set out in this policy; we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
2.4 To market, promote, and drive engagement with the Services:
We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email and by displaying ads on other companies' websites and applications. These communications are aimed at driving engagement and maximizing what you get out of the Services, including information about new products, features, articles and special offers we think may be of interest to you.
You may instruct us at any time not to process your personal information for marketing purposes. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.
2.4.1 With your consent:
We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.
2.5 International transfers of information we collect:
We provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA). We and our partner group companies have suppliers/manufactures in China. The transfer of your personal data will only be to the extent to meet service obligations in accordance with this policy. The European Commission has made an adequacy decision with respect to the Data Protection Laws of these countries, that transfers to these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Union, a copy of which can be obtained here.
3 How We Store and The Retention of Your Data
3.1 How we store and secure information we collect:
We use suitable storage facilities for our internal record-keeping, with appropriate security measures used to protect such data; including preventing unauthorised access, reckless alteration and theft. We also use website hosting service providers to host the information we collect, and we use technical measures to secure your data.
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.